John is the best! He took the time on our initial visit to find out what our specific needs were and show us exactly what we needed. When we came back to purchase the bed, he was thorough and made the process easy. I appreciated his personal feedback on tips for smaller spaces as we were downsizing and needed some advice. In addition, once the bed came in, he helped connect us quickly with the intaller so we would have the bed in time for company coming to stay.