We purchased a handsome Murphy cabinet bed from Murphy Beds of San Diego few years ago and have gotten a lot of use for it. A much more elegant way to have a spare bed than a blow-up air mattress and think guests appreciate it. Unfortunately, my kids played with it and broke one of the hinges. I called the store to find a replacement hinge, and one of the store sales associates, Tiffany, handled my situation as if I were furnishing a 15-bedroom mansion! She was extremely friendly and responsive. When I picked up the hinge, the warehouse manager, Dan, explained how to install it. I really was pleasantly surprised at how well I was treated. By the way, the furniture piece still look as good as new. Really high quality.